Overview
The majority of Jesse Pike’s customers are elementary and middle school students, with over 80% of the schools he works with running spirit wear sales featuring custom apparel. When Jesse launched IE Planners, he relied on print forms to collect orders, but as demand grew, customers began asking for online store options. Manually tallying and packing orders quickly became time-consuming and labor-intensive. Switching to an online model made order management easier and significantly improved cash flow. Jesse was initially satisfied with his platform, but after speaking with Chipply’s sales team, he saw how much more time he could save by switching.
The Challenge
Jesse and his team were spending too much time on administrative tasks like setting up stores and placing orders—but going back wasn’t an option. Customers had come to expect a streamlined online shopping experience. IE Planners needed a platform that would save time and reduce labor costs.
“The biggest challenge was the amount of time and effort required to set up new stores, prepare work orders, and place product orders. It became overwhelming as our business grew.”
-Jesse Pike, Owner, IE Planners
The Solution
Chipply was able to help Jesse and his team accomplish their goals by simplifying store setup, creating automated work orders, and streamlining the purchasing process. Instead of spending hours on repetitive administrative tasks, Jesse could now launch stores in a fraction of the time and focus on high-value work that grows the business. The platform not only reduced the workload for Jesse’s team, but also provided the smooth and efficient online store experience their customers had come to expect.
The Results
Improved Order Accuracy - One unexpected benefit for the IE Planners team has been order accuracy.
“The system ensures that work orders match what was actually ordered, which eliminates a lot of human error. That wasn’t something I initially prioritized but has made a huge difference in our day-to-day operations.”
Increased Efficiency - Jesse and his team have seen the most improvement in efficiencies when setting up stores, generating accurate work orders, and placing orders through the integrated purchasing process.
“My primary goal was to save time and reduce labor costs and Chipply has absolutely helped me achieve that.”
Boosted Sales - In the first twelve months of using Chipply, IE Planners increased their online sales by $100,000.
“The time saved has allowed us to focus more on growing the business – developing new promotions and acquiring new customers – which has been invaluable.”
The Future
Chipply has streamlined Jesse’s business to the point that he can now work remotely without falling behind. This means he can spend more time doing the things he loves and has even made him reconsider his retirement plans. He originally planned to sell his business by the end of 2025 so he could spend more time skiing and golfing, but Chipply has allowed him to continue running his business while still enjoying life outside of work.
“With the time I’m now saving, my wife and I are both working less, traveling more, and still keeping everything running smoothly. That kind of flexibility has been a game-changer.”