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Overview
When Protime Sports’ National Sales Manager Amy Ballinger visited the Chipply booth at the Impressions Expo in Long Beach in 2024, she wasn’t actively looking for a new online store solution, but the demo she sat through had a lot of appeal to it. She had experienced some challenges with her legacy platform, and needed something that offered a better user experience on the backend, a smoother buying experience for her customer, and a reliable web store partner she could count on. Chipply delivered on all three.
“Switching to Chipply is one of the best decisions I’ve ever made.”
Amy Ballinger, National Sales Manager, Protime Sports
The Challenge
Running dozens of team stores per season had become inefficient. Store builds were tedious, the interface was filled with bugs that negatively impacted workflow, and customer service from their existing platform often left them hanging.
“One of my biggest frustrations was that there would be a bug, and our previous platform would say it was going to be fixed, but a year and a half later, it still wasn’t fixed. That was a real detriment to our business and ultimately what made me realize we needed a change.”
The Solution
“What would have taken me three hours before, takes me maybe fifteen minutes now.”
Chipply’s customer support team is very responsive and hands-on, something that Amy noticed right away. “Their staff is really attentive and very helpful.”
The Chipply team was very involved in helping Amy and her team switch from their legacy platform. They walked her through multiple store builds until she was ready to handle them on her own. “The store building experience on Chipply is much better and certainly less time consuming, which has been incredibly helpful for us. What would have taken me three hours before, takes me maybe fifteen minutes now.”
This improved user experience has allowed Amy and the Protime Sports team to offer a better experience for their customers. “Chipply makes it very easy to say yes to our customers. We’re more willing to build a store for anyone, and if a customer asks for something like changing a logo, it’s not a daunting task.”
The Results
Strong customer support from Chipply
When Protime Sports partnered with Chipply, they partnered with a team of industry experts willing to go the extra mile to help Protime succeed. This responsiveness was important for Amy. “Everybody is helpful and knowledgeable, and when I need something, I can get an answer.”
Better user experience for Protime’s internal team
Chipply’s platform worked well with the way the Protime Sports team processed orders. Besides saving them time on store builds, the fact that Chipply doesn’t charge processing fees on customer markups was incredibly appealing to Amy and her team. “There’s just a lot less angst around building stores with Chipply - now instead of dreading web stores, we’re happy to do them.”
Improved experience for Protime’s customers
The customer facing side of the Chipply platform is an improvement from the previous platform Amy and her team were using. “The aesthetics are better and it’s easier to use from an end-user’s perspective. It’s really elevated our customers’ experience.”
The Future
As web stores become increasingly important, Amy and her team expect that side of their business to continue to grow. “Having that online store service to offer people is paramount. Without offering web stores to our customers, we would not be as successful as we are. Switching to Chipply is one of the best decisions I’ve ever made. There’s no turning back.”