We needed a system where everything could flow from start to finish a lot more seamlessly than it had been — and everything we needed as a team dealer to run our business was already in the works with Chipply. It made it such a seamless transition. It really fit so well into what we were already doing in our business. We didn't have to mold what we were doing to work with the platform.

We did a deep-dive comparison, and we realized that there were so many advantages of switching that we just couldn't wait any longer. We made the switch to Chipply, and it's been amazing — to say the least. Every aspect of the entire workflow is better than it was on the previous software platform. It’s really been great for the growth of the company.

One of my biggest frustrations before switching to Chipply was that there would be a bug, and our previous platform would say it was going to be fixed, but a year and a half later, it still wasn’t fixed. That was a real detriment to our business and ultimately what made me realize we needed a change. That's not the case with Chipply. Everyone is helpful and knowledgeable, and when I need something, I can get an answer.

The thing that sold us was the backside: the order processing, the workflow, the order management system. It's far superior to Chipply's competitors. And there are no errors when it comes to Chipply because there's no human error. You hit go, and that exact information is sent over. Even if Chipply wasn't the best solution out there, and I personally think that they are, I would still work with them because of the customer service and the willingness to help and adapt to my needs. The Chipply folks have been so eager to build a system that accommodates what we do every day.

It's an absolute no-brainer. It took me ten minutes to realize switching to Chipply was a really good idea. Customer service is unbelievable. You can pick up the phone at any time. Simple question, complicated question, it doesn't matter, somebody gets back to us immediately with an answer. And with Chipply, you can tell they're actually listening. When you give feedback, it's not going into a void; it's going into a roadmap.

I was thoroughly impressed with the added benefits Chipply could provide, particularly the time savings. Chipply has streamlined the entire process, and it saves a huge amount of administrative time. That time saved has allowed us to focus more on growing the business, which has been invaluable.

We wanted a software solution that would allow us to grow in our own way, that would evolve with us. Most software companies just hand you the platform and say, 'Use it however you want.' But Chipply is constantly evolving based on real-world experience. All of these unique features allow us to keep everything clean and streamlined, and allow things to keep moving forward as efficiently as possible. Chipply is powering thousands of small businesses like ours that need to run as efficiently as possible and enabling them to grow.

With our previous platform, you could never get them on the phone, so if there was a problem, we just didn't sell the product. With Chipply, you call, someone answers, and they actually know what they're talking about. Once we realized how great the customer service was, it was a no-brainer. And you can tell when a platform is built by people who've actually run a print shop. Everything feels forward-thinking and practical. They care about their customers. They care about the product. You feel that.