--- title: "The Bottom Line: Chipply is a Platform that Puts People First" description: Senior VP of Sales Grace Schettler shares how Chipply builds technology that serves people first — fostering trust, innovation, and lasting growth. image: https://chipply.com/hubfs/Graces%20Blog.png --- [![logo](https://chipply.com/hubfs/header/logo.svg)](https://chipply.com/) - [Home](https://chipply.com/) - [Products](https://chipply.com/store-build) Menu ![Chipply Stores](https://chipply.com/hubfs/header/ONE_icon_stores.svg) [Chipply Stores](https://chipply.com/stores) - [Store Setup & Design](https://chipply.com/store-build) - [Store Management](https://chipply.com/organize) - [Sales & Promotions](https://chipply.com/drive-sales) - [Order Processing](https://chipply.com/process) ![Chipply Production](https://chipply.com/hubfs/header/ONE_icon_production.svg) [Chipply Production](https://chipply.com/production) - [Workflow Management](https://chipply.com/workflow-management) - [Order & Production Tracking](https://chipply.com/order-production-tracking) [![Chipply One](https://chipply.com/hs-fs/hubfs/Featured%20Content.png?width=320&height=282&name=Featured%20Content.png)](https://chipply.com/chipply-one) Everything you need to run your business, all in one place. Chipply One brings together Stores, Production, and soon Business into a single, seamless platform. [Learn More](https://chipply.com/chipply-one) - [Integrations](https://chipply.com/integration) Menu [Inventory Vendors](https://chipply.com/integration#inventory-vendors) - [Apparel](https://chipply.com/integration#apparel_vendors) - [Gear](https://chipply.com/integration#gear_vendors) - [Promo Items](https://chipply.com/integration#promo_item_vendors) [Purchasing Vendors](https://chipply.com/integration#purchasing-vendors) - [Blank Items](https://chipply.com/integration#blank_items) - [Decorated Items](https://chipply.com/integration#decorated_items) [Service Providers](https://chipply.com/integration#service-providers) - [Business Systems](https://chipply.com/integration#business_systems) - [Payments & Tax](https://chipply.com/integration#payments_tax) [![Purchase Decorated Items](https://chipply.com/hs-fs/hubfs/Featured%20Content%20(1).png?width=320&height=282&name=Featured%20Content%20(1).png)](https://chipply.com/blog/say-yes-more-purchase-decorated-items-in-chipply) With the new Purchase Decorated Items feature, you’ll never have to turn down a client because you don't have the right equipment, the bandwidth, or the decoration method in-house. [Learn More](https://chipply.com/blog/say-yes-more-purchase-decorated-items-in-chipply) - [Solutions](https://chipply.com/solutions) Menu [By Use Case](https://chipply.com/solutions#use_case) - [Team Stores](https://chipply.com/team-stores) - [Event Stores](https://chipply.com/event-merch-stores) - [Employee Stores](https://chipply.com/employee-merch-stores) - [Fundraiser Stores](https://chipply.com/fundraiser-stores) - [Retail Stores](https://chipply.com/retail-stores) [By Business Type](https://chipply.com/solutions#business_type) - [For Team Dealers](https://chipply.com/team-dealers) - [For Apparel Decorators](https://chipply.com/apparel-decorators) - [For Promo Product Distributors](https://chipply.com/promotional-product-distributors) [![Why Web Stores Work](https://chipply.com/hs-fs/hubfs/Featured%20Content%20(2).png?width=320&height=282&name=Featured%20Content%20(2).png)](https://chipply.com/blog/tag/why-web-stores-work-series) Explore how different industries are using web stores to solve everyday problems, boost engagement, and simplify gear and apparel. [Learn More](https://chipply.com/blog/tag/why-web-stores-work-series) - [Resources](https://chipply.com/resources) Menu [Educational](https://chipply.com/resources#educational) - [Sales & Marketing Tools](https://chipply.com/sales-marketing-tools) - [Webinars](https://chipply.com/webinars) [Customer Success](https://chipply.com/resources#customer_success) - [Sample Stores](https://chipply.com/sample-stores) - [Customer Stories](https://chipply.com/customer-stories) [Our Story](https://chipply.com/resources#our_story) - [About Us](https://chipply.com/about) - [Blog](https://chipply.com/blog) [![Chipply webinars](https://chipply.com/hs-fs/hubfs/Featured%20Content%20(3).png?width=320&height=282&name=Featured%20Content%20(3).png)](https://chipply.com/webinars) Browse recordings of past webinars or register for our next one! Chipply webinars cover platform tips, selling strategies, and practical insights you can put to work right away. [Learn More](https://chipply.com/webinars) - [Pricing](https://chipply.com/pricing) [Log In](https://manage.chipply.com/) [Get Started](https://chipply.com/get-started) # The Bottom Line: Chipply is a Platform that Puts People First - Home - [Blog](https://chipply.com/blog) - The Bottom Line: Chipply is a Platform that Puts People First [Grace Schettler, SVP of Sales](https://chipply.com/blog/author/grace-schettler) 11/06/2025 [Online Stores](https://chipply.com/blog/tag/online-stores), [Pop Up Stores](https://chipply.com/blog/tag/pop-up-stores), [eCommerce](https://chipply.com/blog/tag/ecommerce) [0 Comments](https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first#postComment) 3 Minutes ## Innovation with Intention At Chipply, our mission has always been to build technology that serves the people who use it. Every product decision begins with one simple question: *What do our customers need to make their lives easier?* We don’t release new features to create headlines or generate hype. Every update and enhancement is designed to make our customers’ work lives easier and more efficient, using a single, trusted platform. Our goal is simple: serve users, not optics. Our business model is that we only win when you do. We don’t use long-term contracts to lock customers into platforms that don’t fit their business model, and there are no subscription fees. There are no confusing tiers or paywalls forcing customers to puzzle through feature sets. Every feature and integration is available to every Chipply user. Our partnerships are built on transparency, trust, and mutual growth. --- ## Relationships That Go Beyond the Sale Our sales team is here to build relationships, opening doors to long-term collaborations. From day one, each client is onboarded and connected with a dedicated team of sales professionals, account managers, and customer support agents that remain by their side season after season. That partnership begins with the first store build and continues through strategic account reviews, best-practice sessions, and hands-on training for new staff.  When customers reach out, they connect with a real person who’s ready to help right away. Every support interaction is an opportunity to strengthen relationships and identify new ways to make the platform better. Feedback from our customers directly shapes our product roadmap, fuels our help articles and webinars, and even inspires our weekly *Tuesday Tips* emails that share practical advice from the field. That customer connection is also why our team stays, and why our customers do too. Chipply’s culture of collaboration and care drives low turnover and high engagement. A competitor once told us that Chipply customers “can’t be poached.” We take that as the highest compliment, as proof that loyalty isn’t bought; it’s earned through consistent partnership, thoughtful listening, and a shared commitment to growth. We also invest in our community: attending trade shows and industry events, and visiting customers and vendors across the country to strengthen partnerships in person. Each year, we host the **Chipply Summit**, a dedicated space for education, collaboration, and shared growth. It’s where customers come together to learn from one another, gain insight from our team, and leave with new strategies to grow their business. Beyond the Summit, we provide marketing resources, training materials, and ongoing educational content designed to help every customer succeed long after onboarding. Because when our customers grow, so do we.  --- ## Our Customers Say It Best We could talk about our approach all day, but our [customers say it best](https://chipply.com/customer-stories): “Anytime we reach out to the Chipply team, someone’s there — and if they don’t have the answer right away, they find it within minutes. That kind of support is rare. Everyone we’ve worked with has been genuine, friendly, and willing to go out of their way to help. You can tell they care about their customers, and that’s what makes the relationship so strong. With Chipply, you don’t just get a platform; you get people who actually show up for you.” — *Current Chipply Promotional Products Distributor* “I’ve never worked with a supplier so willing to adapt and help us grow. Chipply is genuinely invested in our success. They listen, they learn with us, and they’re always looking for ways to help us improve. Honestly, even if they weren’t the best solution out there — and I think they are — I’d still choose them for the partnership and the customer service alone.” — *Current Chipply Custom Apparel Decorator* “Our team never has to be afraid of asking questions. Chipply’s team is so approachable, patient, and genuinely happy to help. There’s no such thing as a silly question, and there’s never any judgment when you call. It’s refreshing to talk to someone who really listens, understands what you need, and makes you feel supported every step of the way.” — *Current Chipply Team Dealer* --- ## Looking Ahead: Longevity Over Optics While some companies chase headlines or prioritize short-term investor returns, Chipply invests in longevity. We believe in building tools — and relationships — that last. Because when you’re built on trust, transparency, and genuine care for your customers’ success, growth naturally follows. That’s the Chipply way.   --- #### Tag: [Online Stores](https://chipply.com/blog/tag/online-stores) [Pop Up Stores](https://chipply.com/blog/tag/pop-up-stores) [eCommerce](https://chipply.com/blog/tag/ecommerce) #### Share: - [Follow us on Facebook](http://www.facebook.com/share.php?u=https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first) - [Follow us on Twitter](https://twitter.com/intent/tweet?url=https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first&text=The%20Bottom%20Line:%20Chipply%20is%20a%20Platform%20that%20Puts%20People%20First) - [Follow us on Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first) - [Follow us on Pinterest](http://pinterest.com/pin/create/button/?url=https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first&text=The%20Bottom%20Line:%20Chipply%20is%20a%20Platform%20that%20Puts%20People%20Firstdescription=Innovation%20with%20Intention%20At%20Chipply,%20our%20mission%20has%20always%20been%20to%20build%20technology%20that%20serves%20the%20people%20who%20use%20it.%20Every%20product%20decision%20begins%20with%20one[...]&media=https://44059364.fs1.hubspotusercontent-na1.net/hubfs/44059364/Graces%20Blog.png) --- #### [The Difference Between Online Stores and Group Order Forms Previous Post](https://chipply.com/blog/whats-the-difference-between-an-online-store-and-a-group-order-form) #### [Are Online Stores Worth It for Small Teams or Fundraisers? Next Post](https://chipply.com/blog/are-online-stores-worth-it-for-small-teams-or-fundraisers) --- ## Related Posts [Online Stores](https://chipply.com/blog/tag/online-stores), [Pop Up Stores](https://chipply.com/blog/tag/pop-up-stores), [eCommerce](https://chipply.com/blog/tag/ecommerce), [Best Practices](https://chipply.com/blog/tag/best-practices) [Team Chipply](https://chipply.com/blog/author/team-chipply) 24 September, 2026 #### [How to Scale Your Team Store Business](https://chipply.com/blog/how-to-scale-your-team-store-business) Running one successful team store is one thing. Growing that into a business with many stores is a… [Read More](https://chipply.com/blog/how-to-scale-your-team-store-business) [Online Stores](https://chipply.com/blog/tag/online-stores), [Pop Up Stores](https://chipply.com/blog/tag/pop-up-stores), [eCommerce](https://chipply.com/blog/tag/ecommerce), [Best Practices](https://chipply.com/blog/tag/best-practices) [Team Chipply](https://chipply.com/blog/author/team-chipply) 17 September, 2026 #### [Fall Sales Opportunities: How to Sell More Online Stores This Season](https://chipply.com/blog/fall-sales-opportunities-how-to-sell-more-online-stores-this-season) Fall gives team dealers three built-in sales opportunities: sports season and homecoming, awareness… [Read More](https://chipply.com/blog/fall-sales-opportunities-how-to-sell-more-online-stores-this-season) [Online Stores](https://chipply.com/blog/tag/online-stores), [Pop Up Stores](https://chipply.com/blog/tag/pop-up-stores), [eCommerce](https://chipply.com/blog/tag/ecommerce), [Best Practices](https://chipply.com/blog/tag/best-practices) [Team Chipply](https://chipply.com/blog/author/team-chipply) 10 September, 2026 #### [Your Organizations Page Just Got More Important. Here's Why.](https://chipply.com/blog/your-organizations-page-just-got-more-important.-heres-why) If you've logged into Chipply recently, you probably noticed the Organizations page looks… [Read More](https://chipply.com/blog/your-organizations-page-just-got-more-important.-heres-why) ## Get Started Today! [Schedule a Demo Now](https://chipply.com/get-started) #### Chipply 15333 W National Ave New Berlin, WI 53151 (262)-202-8129 teamchipply@chipply.com - More Information - [Request a Demo](https://chipply.com/get-started) - [Blog](https://chipply.com/blog) - [Privacy](https://chipply.com/privacy-policy) - [Terms](https://chipply.com/terms-of-service) **Follow** [LinkedIn](https://www.linkedin.com/company/teamchipply) [Facebook](https://www.facebook.com/teamchipply) [Instagram](https://www.instagram.com/teamchipply/) [YouTube](https://www.youtube.com/@TeamChipply) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Grace Schettler, SVP of Sales", "url" : "https://chipply.com/blog/author/grace-schettler" }, "dateModified" : "2025-11-06T15:00:01.494Z", "datePublished" : "2025-11-06T15:00:01.000Z", "headline" : "The Bottom Line: Chipply is a Platform that Puts People First", "image" : [ "https://chipply.com/hubfs/Graces%20Blog.png" ], "mainEntityOfPage" : { "@id" : "https://chipply.com/blog/the-bottom-line-chipply-is-a-platform-that-puts-people-first", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://chipply.com/hubfs/imageedit_2_4413589862-1.png" } } } ```